FAQ - Frequently Asked Questions
Welcome to our FAQ section. Here, we've gathered answers to the most frequently asked questions about our products, services, and orders. If you have any further questions, please feel free to contact us directly. Your satisfaction is our priority.
Contact
How to contact us?
You can contact us by email at mc.reply.2025@gmail.com or by using our contact form . We promise to respond within 24 business hours.
What are your hours of operation?
Our team is available Monday to Sunday, 9am to 6pm.
Our products
What types of water guns do you offer?
We offer rechargeable, powerful, and easy-to-use electric water guns, perfect for outdoor water fights, at the beach, or in the backyard. Our models are designed for all ages, from 3 years old.
Does the gun work with batteries?
No, all our models are equipped with a rechargeable lithium battery (cable included). A full charge allows up to 30 minutes of continuous use.
How do I maintain my water gun?
After use, empty the tank, rinse with clean water, and let it air dry. Avoid leaving it in direct sunlight or in a humid place.
Pourquoi mon couteau avec planche 2 en 1 perd-il un peu de lame au fil du temps ?
C’est normal qu’avec une utilisation régulière, la lame perde un peu de tranchant. Pour garder une découpe parfaite, on te conseille de l’aiguiser régulièrement et d’éviter de couper sur des surfaces trop dures. Un entretien simple prolonge sa durée de vie.
Orders
Does the product come with a box?
For environmental reasons and to reduce shipping costs, our products are generally sent without original packaging . If you wish to receive the product with its box, please contact us to arrange additional shipping costs.
What should I do if my product is defective?
Contact us immediately with photos of the product received. We will do our best to resolve the issue quickly: replacement, refund, or credit.
Payments
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), as well as ApplePay.
Are my payments secure?
Yes, all payments made on our site are secured using advanced encryption systems that guarantee the confidentiality of your data.
Delivery
What are the delivery times?
Standard delivery takes between 7 and 15 business days , depending on your location. You will receive a tracking number as soon as your order is shipped.
Which countries do you deliver to?
As a young brand, we currently deliver mainly to mainland France in order to provide the best possible service to our customers.
Do you offer free shipping?
Yes, delivery is free for all orders in mainland France.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking page that will allow you to track your package in real time.
Returns
What are your return conditions?
You have 15 days after receiving your order to request a return, provided that the product is new and unworn in its original packaging.
How to make a return?
To initiate a return, please contact us at mc.reply.2025@gmail.com with your order number. We will provide you with the necessary instructions.
Are returns free?
Returns are free in mainland France if the return is initiated within 15 days of receiving the product.
What is the timeframe for accepting returns/refunds?
The processing time for your return is 15 days. The refund amount will be credited directly to the payment method used for the initial purchase.
Your satisfaction is our priority. If you have any additional questions or concerns, please do not hesitate to contact us. We are here to assist you and provide the best possible experience.